Lizaro Casino Privacy Policy

At Lizaro Casino, safeguarding your personal data is one of our highest priorities. This Lizaro Casino privacy policy explains how we collect, use, store, and protect the personal information of every player who visits lizarocasino-aus.com. Our approach to data protection is aligned with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the EU General Data Protection Regulation (GDPR). Whether you are simply browsing our site or you are a registered member enjoying our 4,000+ game catalogue, we are committed to handling your user data with the utmost care, transparency, and confidentiality. Please read this document carefully before using any of our services.

1. Identity of the Data Controller

Lizaro Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of data processing, this company acts as the data controller for all personal data collected via lizarocasino-aus.com. If you have any questions or concerns about how Lizaro Casino handles your information, you may contact our Data Protection Officer (DPO) at any time:

• Email: [email protected]
• Postal address: as provided in the Terms & Conditions document

Our DPO is responsible for overseeing all matters relating to information security, data storage, and compliance with applicable privacy laws.

2. Personal Data We Collect

Lizaro Casino collects various categories of personal data depending on how you interact with our platform. Below is a comprehensive overview of the types of personal information we may collect.

2.1 Identification Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence)
• Selfie or proof-of-identity photographs (required for KYC verification)

2.2 Contact Data

• Email address
• Phone number
• Residential address

2.3 Financial Data

• Payment method details (card type, last four digits, e-wallet identifiers, cryptocurrency wallet addresses)
• Transaction history (deposits, withdrawals, bonuses)
• Bank account information where required for bank transfer payments

2.4 Gaming Activity Data

• Games played and game session logs
• Bet amounts, win/loss records, and wagering history
• Bonus usage and wagering requirement progress
• Responsible gambling tool selections (limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and geolocation data
• Browser type and version
• Operating system
• Device identifiers
• Log files and clickstream data

2.6 Communication Data

• Live chat transcripts with our support team
• Email correspondence
• Records of promotional opt-in or opt-out preferences

2.7 Data from Third Parties

In certain circumstances, Lizaro Casino may receive personal information from third-party sources, including identity verification providers, payment processors, fraud prevention agencies, and publicly available databases. This data is used solely to fulfil our legal and regulatory obligations.

3. How We Collect Your Data

Lizaro Casino data collection occurs through the following methods:

1. Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
2. Automated collection: Technical data gathered automatically via cookies, tracking pixels, log files, and analytics tools when you browse our website or use our mobile app (Android APK or iOS PWA).
3. Third-party sources: Data received from payment processors (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer), identity verification agencies, and fraud prevention partners.

4. Purposes of Data Processing

We process your personal data only for clearly defined and legitimate purposes. The table below summarises each purpose and the corresponding legal basis under Australian privacy law and the GDPR.

5. Lizaro Casino Cookie Policy

Our Lizaro Casino cookie policy describes how we use cookies and similar tracking technologies on lizarocasino-aus.com. Cookies are small text files stored on your device that help us provide a better, more personalised experience.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

When you first visit lizarocasino-aus.com, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences. You can also manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

6. Sharing Personal Data with Third Parties

Lizaro Casino does not sell your personal data to any third party. However, we may share your information with trusted third parties under strictly controlled conditions:

6.1 Payment Providers

To process your deposits and withdrawals, we share the minimum necessary financial data with payment service providers including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency processors. All such providers are bound by their own data protection obligations and are contractually prohibited from using your data for any other purpose.

6.2 Regulatory Authorities

We may be required to share personal information with government bodies, law enforcement agencies, and regulatory authorities (including the Curaçao Gaming Control Board) where required by law, court order, or to comply with our KYC/AML obligations.

6.3 Identity Verification and Fraud Prevention Partners

To fulfil our Know Your Customer (KYC) requirements, we engage third-party identity verification services. These partners may access identification and contact data solely for verification purposes.

6.4 Technology and Service Partners

We work with technology providers who assist in hosting, analytics, customer support, and marketing functions. These partners act as data processors under contract and are obliged to process user data only on our documented instructions.

6.5 Game Providers

Certain user data (such as session tokens and bet records) may be shared with our game software providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — to the extent required to deliver gameplay.

7. International Data Transfers

As Lizaro Casino operates globally, your personal data may be transferred to, and processed in, countries outside Australia. Such transfers may include jurisdictions in the European Economic Area, Curaçao, and other countries where our technology or service partners are based. Whenever we transfer personal information internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other mechanisms recognised under the Australian Privacy Act 1988 and the GDPR. Lizaro Casino data protection standards apply regardless of where your data is processed.

8. Data Security

Lizaro Casino data security measures are designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. We implement the following technical and organisational safeguards:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Firewall protection and intrusion detection systems on all servers
• Data encryption at rest for stored sensitive data
• Access controls — only authorised personnel can access personal data, on a strict need-to-know basis
• Regular security audits and penetration testing
• RNG certification by independent testing laboratories to ensure fair play
• KYC verification mandatory before the first withdrawal, reducing the risk of identity fraud

Despite these robust information security measures, no method of electronic transmission or storage is 100% secure. If you suspect any unauthorised use of your account, please contact our support team immediately at [email protected].

9. Data Retention Periods

Lizaro Casino data storage periods are determined by the purpose for which each category of personal data was collected, as well as our legal obligations. As a general rule:

• Account data: retained for the duration of your account plus up to 5 years after closure, in line with anti-money laundering (AML) requirements.
• Transaction records: retained for a minimum of 5 years following the last transaction, as required by financial regulations.
• KYC documents: retained for at least 5 years from the date of verification.
• Marketing data: retained until you withdraw consent or for 3 years from your last interaction, whichever is earlier.
• Technical logs: typically retained for 12 months for security and fraud prevention purposes.
• Customer support records: retained for 3 years from the date of the interaction.

When the applicable retention period expires, Lizaro Casino will securely delete or anonymise your personal data so that it can no longer be associated with you.

10. Your Privacy Rights

Under the Australian Privacy Act 1988, the Australian Privacy Principles, and applicable data protection legislation, you have a comprehensive set of privacy rights regarding your personal data. Lizaro Casino is committed to honouring all of these rights promptly and without undue delay.

10.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within 30 days of a verified request, unless the request is manifestly unfounded or excessive.

10.2 Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account details directly through your player dashboard or by contacting [email protected].

10.3 Right to Deletion ("Right to Be Forgotten")

You may request that Lizaro Casino delete your personal information where it is no longer necessary for the original purpose, where you withdraw consent (if consent was the legal basis), or where processing was unlawful. Note that we may be required to retain certain data to comply with legal obligations, even following a deletion request.

10.4 Right to Restriction of Processing

You have the right to request that we restrict data processing in certain circumstances — for example, while the accuracy of your data is being contested, or where you have objected to processing based on legitimate interests.

10.5 Right to Data Portability

Where processing is based on consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request its transfer to another controller where technically feasible.

10.6 Right to Object

You may object to the processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to object to direct marketing at any time, without providing any justification.

10.7 Right to Withdraw Consent

Where Lizaro Casino processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. You can opt out of marketing emails by clicking the "Unsubscribe" link in any communication, or by contacting [email protected].

10.8 Rights in Relation to Automated Decision-Making

If we use automated processing (including profiling) that produces significant effects on you, you have the right to request human review of that decision and to contest the outcome.

To exercise any of your privacy rights, please submit a written request to [email protected]. We will acknowledge your request within 5 business days and fulfil it within 30 days, subject to identity verification.

11. Supervisory Authority — OAIC

If you believe that Lizaro Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]

We would always encourage you to contact us directly at [email protected] in the first instance, so that we have an opportunity to resolve your concern before you escalate to the OAIC.

12. Responsible Gambling and Data Processing

Lizaro Casino processes certain personal data specifically to support responsible gambling. When you activate any of our responsible gambling tools, we record and enforce your chosen settings, which may include:

• Deposit limits (daily, weekly, monthly)
• Bet and loss limits
• Session time limits
• Cooling-off periods (24 hours, 48 hours, 7 days, or 30 days)
• Self-exclusion (6 months, 1 year, 5 years, or permanent)

This data processing is carried out in accordance with our legal obligation to promote responsible gambling. Records of responsible gambling elections are retained as part of your account history and cannot be overridden during any active restriction period.

13. Children's Privacy

Lizaro Casino strictly prohibits access to its platform by persons under the age of 18. We do not knowingly collect or process personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on our platform, please notify us at [email protected] immediately.

14. Changes to This Privacy Policy

We may update this Lizaro Casino privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players by email and display a prominent notice on the website. The updated policy will take effect from the date indicated at the top of the page. We encourage you to review this page periodically to stay informed about how Lizaro Casino protects your personal information.

Frequently Asked Questions (FAQ)

What personal data does Lizaro Casino collect from Australian players?

Lizaro Casino collects identification data (name, date of birth, ID documents), contact information (email, phone, address), financial data (payment method details, transaction history), gaming activity logs, technical data (IP address, device information), and communication records. For full details, see Section 2 of this privacy policy.

How does Lizaro Casino protect my personal information?

Lizaro Casino data security is built on industry-leading measures including 256-bit SSL/TLS encryption, firewalls, encrypted data storage, and strict access controls. Our platform's RNG is certified by independent laboratories, and mandatory KYC verification protects you against identity fraud. Despite these measures, we recommend using a strong, unique password and enabling any available two-factor authentication for your account.

Can I request deletion of my personal data?

Yes. Under the Australian Privacy Act 1988 and applicable data protection regulations, you have the right to request deletion of your personal data. Submit your request to [email protected]. Please note that certain data must be retained for legal and regulatory purposes (e.g., AML records for 5 years), even if your account is closed.

Does Lizaro Casino use cookies, and can I opt out?

Yes, Lizaro Casino uses cookies to deliver a personalised, secure, and efficient experience. Essential cookies cannot be disabled as they are necessary for the website to function. However, analytical, functional, and marketing cookies can be managed via the cookie consent banner or your browser settings. For a complete overview, refer to our Lizaro Casino cookie policy in Section 5.

Who can I contact about my privacy rights at Lizaro Casino?

For any questions relating to your privacy rights, data processing, or this Lizaro Casino privacy policy, please contact our Data Protection Officer at [email protected]. If your concern is not resolved to your satisfaction, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Does Lizaro Casino share my data with third parties?

Lizaro Casino does not sell your personal information. We share user data only with trusted third parties who need it to deliver our services — payment processors, identity verification providers, regulatory authorities, and game software partners. All third-party data sharing is governed by strict contracts that protect your confidentiality. See Section 6 for a full breakdown.

How long does Lizaro Casino retain my personal data?

Retention periods vary by data category. Account data and KYC documents are generally retained for up to 5 years following account closure, in line with AML regulations. Marketing data is held until you withdraw consent or for 3 years from your last interaction. When the retention period expires, Lizaro Casino securely deletes or anonymises your data. Full details are in Section 9 of this Lizaro Casino privacy policy.

By using lizarocasino-aus.com, you acknowledge that you have read and understood this Lizaro Casino privacy policy and consent to the data collection and data processing practices described herein. We are dedicated to maintaining the highest standards of data protection, information security, and confidentiality for every Australian player who chooses Lizaro Casino. If you have any questions or wish to exercise your privacy rights, our team is available 24/7 via live chat or at [email protected].